Dear user, welcome to FacFox Shop! We are here to provide only the creative items of your daily life, we strive for your satisfaction, but there’re also rules in the house, please read the policy below:
A placed order can be canceled without any problems if the order contains no customizable items.
And if the order contains customizable items, as long as they haven’t been sent to production yet. If the product is already in production, that means that data and money have already been transferred to the provider. However, our support team is happy to contact the procedure and attempt to cancel the order (for a refund). We will do our best to prevent waste. However, there are no guarantees once an item has entered the production process.
If a product arrived damaged or flawed due to some manufacturing error or shipping damage, we will happily offer a refund (or free replacement including shipping) of the damaged item. Make sure to reach out to support within 7 days of the damaged product delivery. There is no need to send the product back to us in most of cases.
We don’t require sending in any flawed or damaged items. If one of these unfortunate circumstances does pop up, we’re content with photo evidence. Our merchant support teams are happy to assist with any questions, comments, or concerns.
All sales channels have a standard shipping option. This “flat rate” is the most common method. Fortunately for you, there’s a resource that tells you all the basic information (rates, delivery times, etc.) of the item you choose. Now, there are expedited shipping options available. However, it largely depends on the item you selected. Please note we cannot ship items with batteries with expedited express.
After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.
FacFox does not formally recognize the phenomenon of buyer’s remorse. If the desired order arrives at a buyer’s specified address in a reasonable time, in good condition, in the correct size, and possesses no production errors, we believe the order to be complete.